Tailored Support
At TicketCo, we believe that expert support is essential for smooth operations and successful ticketing. Our dedicated team of specialists, each with many years of industry experience, is ready to assist your club with everything from technical troubleshooting to optimising event operations.
With deep platform knowledge and a strong understanding of industry best practices, our team is well-equipped to handle even the most complex challenges. Whether it’s ensuring a seamless matchday experience, integrating with existing systems, or navigating ticketing strategies, we provide the expertise clubs need to operate efficiently.
To ensure that each club gets the right level of support, we have a tiered structure based on fixed criteria such as club size, ticketing volume, and operational complexity. This guarantees that all clubs receive the appropriate level of assistance for their specific needs.
Support Tiers
Diamond
Our highest support tier, designed for clubs with high-impact matchdays. Includes extended club-friendly support hours, covering evenings and weekends when matches take place.
Gold
Full email and phone support during business hours (9:00–17:00, Mon–Fri).
Silver
Includes all Basic tier benefits plus additional self-service resources.
Basic
Standard email support for general inquiries.
Support Channels & Features
Email Support
Available 24/7 for all users, with automated initial responses for faster assistance.
Phone Support
Available for Gold and Platinum clubs, ensuring real-time assistance when needed.
Contact Form
Embedded in the TicketCo admin app for easy, direct access to support.
On-Call Duty Service
Available for Gold and Platinum clubs, providing emergency support outside regular hours to ensure smooth operations on matchdays.
Reliable Assistance & Fast Response Times
Our structured support model ensures seamless matchday operations and minimal disruption to your club’s ticketing workflow. Response times vary by tier, ensuring that high-priority requests receive timely attention and resolution.
More Than Just Support - Industry Expertise You Can Rely On
At TicketCo, we don’t just assist clubs- we provide the specialist knowledge and tools needed to help them succeed. Our Customer Success team works closely with clubs to ensure they get the best out of the platform and that every aspect of their ticketing setup runs efficiently.
