Ticketing Manager
of the Year Awards 2026

Natasha Fitzgerald joined Woking FC during a period of transition and quickly adapted to the introduction of a new ticketing platform. She has developed a strong understanding of the system and its complexities, including stadium mapping, while also helping to build an effective ticketing team and maintain a positive rapport with supporters. Her work has brought stability and confidence to the club’s ticketing operation during change. Natasha’s professionalism, adaptability, and supporter-focused approach make her a worthy candidate for the 2026 TMOY Awards.

Nikki Lambourne has shown remarkable dedication and professionalism during an especially difficult period for Morecambe FC. At a time of major uncertainty, when staff went unpaid and the club’s immediate future was unclear, she continued to work to ensure season tickets were issued and the ticketing system was ready for supporters at very short notice. Following the club’s sale, she and her team successfully delivered a fixture with only three days’ notice, managing both season ticket holders and significant matchday sales while also covering wider staff responsibilities. Nikki’s resilience, commitment, and leadership under pressure make her a highly deserving candidate for the 2026 TMOY Awards.

Mike Bosher has given exceptional voluntary service to Brackley Town FC, using his IT knowledge and experience to build and manage the club’s ticketing systems over many years. He led the introduction of TicketCo and has continued to oversee the day-to-day running of ticketing with efficiency, care, and a personal touch that reflects the club’s family values. As attendances have grown significantly, Mike has taken on an even greater workload while also supporting other club activities, including the women’s team, junior sides, and community projects. His dedication, reliability, and long-standing service make him a truly deserving candidate for the 2026 TMOY Awards.

Amanda Penney has played a central role in delivering smooth, fair, and well-managed ticketing operations at Macclesfield Football Club. She oversees ticketing across home and away fixtures, manages stadium access processes on matchdays, and supports senior staff with live attendance reporting and post-match data. Her work was especially important during the club’s high-profile FA Cup ties, where she handled exceptional demand, broadcast requirements, accessibility needs, and stakeholder allocations with professionalism and calm authority. Widely respected for her commitment, supporter focus, and ability to make every fan feel valued, Amanda is a highly deserving candidate for the 2026 TMOY Awards.

Andy Gate continues to make an outstanding contribution to Oxford City through his work in ticketing, media, marketing, and matchday operations. He helped establish the club’s online ticketing service and has continued to develop new ways to grow attendances and improve the supporter experience. This season, he has supported rising crowds through creative initiatives and successfully managed ticketing and promotion for major fixtures, including record-breaking women’s matches. Andy’s versatility, innovation, and consistent commitment to the club make him a very worthy candidate for the 2026 TMOY Awards.

Karl Mawson has made a valued contribution to South Shields Football Club through his dedication across a wide range of matchday and community activities. Alongside helping to train new volunteers, he supports essential stadium preparation, including setting up and clearing away pitch equipment, and helps create memorable experiences for young supporters by giving them the chance to welcome the players. He has also supported charity and club events over several years, showing a strong commitment to both the club and its wider community. Karl’s reliability, enthusiasm, and service make him a worthy candidate for the 2026 TMOY Awards.

Charlie Fraser has shown impressive leadership in managing Dagenham & Redbridge FC’s ticketing operations while also carrying the responsibilities of Club Secretary. This season, he successfully integrated the new Tixr platform into the club’s operation, balancing innovation with the demands of a busy and important senior role. His work has helped modernise the club’s ticketing approach and place it at the forefront of new technology within National League football. Charlie’s professionalism, forward thinking, and ability to deliver change make him a strong candidate for the 2026 TMOY Awards.

Ryan Woolnough plays a vital role at Chesham United, leading ticketing operations across league and cup fixtures while also supporting the club’s wider IT and event activity. He has managed ticketing for major matches and large-scale club events, including fixtures with crowds of around 4,000 to 4,500, while also supporting season ticket preparation, community ticketing, and future play-off planning. Known for his willingness to help and his ability to take on any task required, Ryan brings consistency, versatility, and commitment to every event. His all-round contribution makes him a worthy candidate for the 2026 TMOY Awards.

Ian Clear has been recognised for his strong leadership and contribution to ticketing operations at Tonbridge Angels. His work has helped drive innovation in digital ticketing and season ticket campaigns, while also ensuring supporters receive an efficient and welcoming experience. By combining strategic thinking with a clear focus on service, he has supported improvements that benefit both the club and its fanbase. Ian’s commitment to modernisation and supporter experience makes him a worthy candidate for the 2026 TMOY Awards.

Sophie Glendinning has made a major contribution to the successful delivery of ticketing for a flagship NIFL cup final at Windsor Park. Despite having no previous experience with the platform, she stepped forward to learn the system and went on to manage a sell-out event for around 13,000 supporters, including hospitality, segregation requirements, and accessibility needs. Her work helped deliver a smooth, member-first sales process and a strong customer experience throughout. Sophie’s willingness to take ownership, learn quickly, and find solutions under pressure makes her a very worthy candidate for the 2026 TMOY Awards.

Scott Smyth is widely valued at Coleraine Football Club for his tireless support, positive attitude, and commitment to helping others across the organisation. He has played an important role in supporting the club’s ticketing activity, while also helping colleagues learn new systems and overcome challenges with patience and professionalism. His willingness to give his time, share his knowledge, and support the wider club has earned deep respect from those around him. Scott’s dedication, resilience, and service make him a worthy candidate for the 2026 TMOY Awards.

Bernard Thompson has been instrumental in modernising ticketing operations at Crusaders FC through a series of significant innovations. Under his leadership, the club has moved to a fully cashless model, introduced RFID smart card technology, and launched a bespoke Ticket Store app, improving the experience for supporters across matchdays, hospitality, and corporate events. These changes have streamlined operations and demonstrated a clear commitment to efficiency and service. Bernard’s leadership, innovation, and strategic impact make him a strong candidate for the 2026 TMOY Awards.

Gareth Daniels is recognised for the outstanding way he supports fans and colleagues alike at Cambridge United. Known for going above and beyond, he creates memorable moments for supporters and is valued across the club as someone people can always turn to for help. His approachable manner, creativity, and willingness to support others have made him an important presence within the organisation. Gareth’s positive impact on supporter experience and club culture makes him a worthy candidate for the 2026 TMOY Awards.

Jodie Carter has made a major contribution to Burton Albion Football Club during a period of significant transition. As well as overseeing ticketing, she has taken on additional responsibilities including fan engagement, contributing to the leadership team, and serving on the Fan Advisory Board. Her work has helped move the department forward while maintaining strong service and support for the wider club and community. Jodie’s professionalism, adaptability, and commitment make her a very worthy candidate for the 2026 TMOY Awards.

Jakob Odmark has helped deliver exceptional ticketing results at AIK Fotboll, with the club achieving a record average attendance in Scandinavia during 2025. Since the pandemic, the club has grown its crowds by 50 per cent, reflecting both a clear strategy and strong execution. This level of growth points to an effective, well-led ticketing operation with a major impact on supporter engagement and attendance performance. Jakob’s strategic contribution and results-driven delivery make him a worthy candidate for the 2026 TMOY Awards.