TicketCo Academy | Ticketing Expertise for Event Professionals

Lesson 3 of 10 | The Economics of Empty Seats

Written by TicketCo | Jul 23, 2026 11:48:46 AM

As Professor of Sports Economics at Otto Beisheim School of Management, Dominik is one of the most recognised academic voices in the business of sport. In this session, he brings academic rigour to a question the industry usually shrugs off: why fans who hold tickets do not always show up, what it actually costs commercially, and what behavioural science can do about it.

 

What you'll learn

  • The real commercial cost of no shows, beyond the empty seat itself
  • What drives fan behaviour before and after they have already paid for a ticket
  • How behavioural science offers practical tools to reduce no shows
  • How to turn gut feel questions into decisions backed by research
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