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Your Fan Profile

Whether you are a season ticket holder or a first-time attendee, your profile is the central hub for managing your digital matchday experience. Here is a quick guide on how to set up, log in, and make the most of your account.

1. Getting Started: Setting Up & Logging In

You don't need to go through a lengthy registration process to get started. Most fans "create" their profile simply by purchasing a ticket or signing up via the Club's link.

How to Log In

  • Username: Use your email address.

  • Password: Create a unique password

2. Navigating Your Profile

Once logged in, you will see several key sections designed to give you full control over your purchases.

Home

This is your dashboard. It provides a quick overview of upcoming events and any notifications from the event organizers. 

Active Items

This is the most important section for matchday.

  • What's inside: All your valid, upcoming tickets, season passes, and click cards, subscriptions, memberships, etc.

  • Action: Click on any item to view the QR code for scanning. You can also download them as PDFs or send them to your phone's digital wallet from here.

History

Want to see how many games you attended last season? The History tab archives all your past purchases. It serves as a digital receipt book, showing expired tickets, completed payments, and attended events.

Friends and Family

This feature is a game-changer for groups and families. It allows you to link your account with others so you can manage tickets on their behalf.

  • Send Email: You can add "Friends" by entering their email address. Once they accept, you can distribute tickets to them.

  • Why use it? It’s perfect for parents managing children's season tickets or for the "designated buyer" in a group of friends who handles the bookings for everyone.

3. Managing Your Data

If you want to update any of your personal information, reach out to your match organizer.

 

They can:

  • Update your contact details and marketing preferences.

  • Manage saved payment methods for faster checkout in the future.

  • Ensure your name / email address is spelled correctly.

Pro Tip: Always double-check that your email address is correct in your profile settings. This ensures your digital tickets always land exactly where they should!

Managing Your Subscriptions

If you are a subscription holder, you can manage recurring payments and ensure your seat details are exactly how you want them for the season.

Viewing Your Subscription

Under the Active Items tab, you can see the status of your current plan, the monthly cost, and exactly what type of package you are on (such as an "Adult" or "Family" subscription).

How to Modify Your Subscription

TicketCo gives you the flexibility to change your setup without having to contact support. If the event organiser has enabled these features, you will see a "Change seat and type" option on your subscription card:

 

  • Change Seat: If you’ve decided you’d prefer a view from the halfway line rather than behind the goal, you can select a new available seat from the stadium map.

  • Change Type: If your circumstances change—for example, if you need to upgrade from a Junior to an Adult subscription—you can modify the "Subscription Type" here.

  • Managing Payments: This section also allows you to update your credit card details to ensure your subscription remains active and you don't miss out on any upcoming events.

  •  Cancelling a subscription: If you want to cancel a subscription, please reach out to the organiser / club.

Note: Any price differences between subscription types will be calculated automatically, and your next billing cycle will reflect the changes you've made.