Ticket buyer FAQs

Ordering tickets

• How do I use my gift card?
• How do I purchase / order tickets?
• How do I use my voucher?
• How do I redeem my reservation?
• How do I use my click card?

Practical information

• I have lost or never received my ticket
• TicketCo is showing on my bank statement - what does this mean?
• How do I contact the organiser?
• How do I access my tickets on my phone?

TicketCo Media Services: Streaming and VOD events

• How do I watch a TMS broadcast?
• FAQs and troubleshooting TMS broadcasts

Refunds and cancellations

• My event is cancelled - can I get a refund?
• How do I cancel/refund my tickets?