How do I cancel/refund my tickets?

If you have purchased tickets to an event and can no longer attend, or if you have made an erroneous purchase, you will need to contact the event organiser directly.

To request a refund, you’ll just need to get in touch with the organiser of your event directly.

As the event organisers they’re the ones who manage and distribute the tickets through our platform, we’ll need their written confirmation before we can process any refund on our side. You can find more details about how this works here.

The organiser makes the final decision on cancellations, as their refund policy applies—this should also have been shared when you first purchased your tickets.

To get in contact with the event organiser, you can use the email address found at the bottom of your ticket. Alternatively, if you are on the event page where you purchased the ticket, you can use the Contact the organiser button found just below the map.

This will open up a pop-up form which you can use to write a message directly to the organiser.

For further assistance with contacting the event organiser, see this help article.

⚠️ Please note that TicketCo cannot cancel your tickets without written confirmation from the organiser, which is why we may refer you to them if you send us an email regarding cancellations.