We sat down with our CTO, Kjetil Sørtun, to talk about the latest performance testing of the TicketCo platform, why it matters, and how it shows what’s possible when you build on the shoulders of giants.
“Think of it like going to the doctor for a check-up,” Kjetil says. “Most of us feel fine, but every now and then we want to know exactly how our body handles pressure — blood pressure, heart rate, the whole lot. This was the same, but for our product. We know the system performs well every day, but here we wanted to deliberately push it to the very edge of what we’ve scaled for and see what happens. We update the system every day with new features and each change can affect the performance.
The results were exactly what we wanted to see — stable, fast, and ready for even more.”
“Two things — the extremes of high demand ticket releases, and the extremes of matchday access control,” he explains.
In the first test, the team simulated a 50,000-capacity stadium selling out at high speed — over 34,000 tickets sold in a short time — with response times staying under a quarter of a second.
In the second, they replayed a real-world matchday scenario from Norway’s busiest football day, with over 60,000 turnstile scans in a single hour. Again, the system stayed rock solid.
“It’s important to know your customers and their needs and build a platform that supports that,” Kjetil notes. “We isolate traffic/load for each customer in the platform, so a big release for one club will not affect others. We do this on customers, territories and service functions on the platform.
This means a surge from one organiser — or even from multiple organisers in one country — doesn’t spill over and affect others. Each runs in its own lane, so to speak, so the system remains stable and responsive for everyone.”
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“TicketCo is built on the shoulders of giants — Amazon Web Services and Google Cloud — which gives us immense robustness and scalability by design. Our architecture automatically scales when demand requires it, so the limits we hit in these tests are not fixed ceilings. We can scale higher, quickly, and safely.”
He adds that there are smart tools in place to protect performance:
“Because your biggest day of the season is not the day to find out your systems can’t cope,” Kjetil says. “We’ve proven that we can handle your busiest days without blinking — whether that’s a major ticket drop, a derby day, or a packed festival gate. For the people running events, that peace of mind is worth a lot. To be robust you need to have focus on it, every day.”
“Scalability isn’t a marketing promise. It’s something you have to prove and deliver 24/7. We’ve done it in live production, under real conditions, and the results speak for themselves.”
Read the full technical breakdown of these tests here → Proving scalability